Business is all about people, and interpersonal effectiveness is the single most important key factor to building long term organizational success and prosperity. Businesses are fundamentally networks or systems of relationships which are mediated through the processes of conversation. The human capacity to build, maintain, and enhance the quality of the relational networks in the workplace determines whether an organization struggles and declines or flourishes and thrives.

 

Nowhere is this more true and essential than in the ranks of company leadership. For leaders, enhanced communication skills and conversational abilities, interpersonal fluidity and know-how, and relational influence and strength are essential elements of success that differentiate top performers from all others. Regardless of leader level, from front line management through to senior executive, president and CEO, enhanced interpersonal effectiveness is the common denominator for building organizational engagement and workplace satisfaction.

 

Interpersonally effective leaders:

• Increase productivity.
• Attract and retain talent.
• Decrease staff turnover.
• Enhance client and customer experience.
• Promote sales.
• Minimize grievances and staff complaints.
• Develop staff talent and organizational depth.
• Enable problem solving and efficient decision making processes.
• Build cultures of success.

 

With so much at stake, it makes good business sense to invest in developing leader interpersonal effectiveness and conversational excellence.

Dr. Darryl Grigg Ed.D., R.Psych
Tel: 604 730 6056